CallQC scores 100% of your customer calls against your own QC rubric, citing the exact line of the transcript behind every mark. It also gives you revenue-attributed business intelligence, agent benchmarking, voice-of-customer analytics, and live alerts for fatal compliance errors, escalations, long holds and dead air.
Calls are pulled in automatically from your telephony provider or dialer, transcribed with speaker separation across mixed Hindi–English and regional languages, and analysed within minutes. Audio is processed in memory and never stored.
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